Privacy Notice
PRIVACY POLICY OF KEMO DIGITAL S.A. DE C.V.
At KEMO DIGITAL S.A. DE C.V., we highly value the protection of your privacy. This privacy statement aims to provide you with detailed information about how we collect and use data online. These terms apply to all websites of KEMO DIGITAL S.A. DE C.V., unless different conditions are specified in any form or contract provided online or offline.
By using this site, you acknowledge and agree to the terms set forth in this policy. This site is owned by KEMO DIGITAL S.A. DE C.V. and is available both in Mexico and abroad. In the context of data protection, KEMO DIGITAL S.A. DE C.V. acts as the data controller and, unless otherwise specified, also assumes the role of data processor. The information collected may be retained and subjected to storage, processing, access, and use in jurisdictions whose privacy laws may differ and be less protective than those of your home jurisdiction.
Data Collection
At KEMO DIGITAL S.A. DE C.V., we collect various types of information, including the website that referred you to us, your IP address, browser type, language, and access times. We may also collect browsing data, which includes details about the pages viewed, links selected, and other actions taken in relation to the site.
The combination of your visit and browsing information might be linked with the personal data you provide. While you always have the option to refrain from providing personal information, it is important to note that this may limit access to certain products and services. Personal information collected during the registration process includes your username, password, name, postal address, email address, and phone number. Additionally, sometimes we collect additional information, such as credit card number and billing address, to process transactions or provide specific services.
In certain cases, we may also obtain limited demographic information, such as the industry you work in or your location, and this may be associated with your personal information.
Use of Personal Information
At KEMO DIGITAL S.A. DE C.V., we collect and use your personal information to operate and improve our sites, process your transactions, provide customer service, conduct research and analysis aimed at enhancing our technologies and services, and present you with content tailored to your interests and preferences.
We also use your personal information to communicate with you. This may include sending transaction-related communications, such as welcome letters, billing reminders, and purchase confirmations. We may also send you surveys or emails to inform you about new services or other relevant information. If you prefer not to receive emails, you have the option to adjust your preferences or unsubscribe through the links provided in each email communication.
The personal information collected by KEMO DIGITAL S.A. DE C.V. may be stored and processed in Mexico or any other country where KEMO DIGITAL S.A. DE C.V. or its affiliates, subsidiaries, contractors, or agents have facilities. By using our sites or services, you consent to any such transfer of information outside your country.
Sharing Personal Information
We may share your personal information within our corporate structure, including subsidiaries and divisions, which may use such information for the aforementioned purposes.
We may also share your personal information with service providers who act on our behalf. For example, we might engage other companies to process payments, provide data storage, host websites, manage orders and shipments, facilitate direct marketing, conduct audits, among other services. These companies will have access only to the personal information necessary to provide the service and are required to maintain the confidentiality of the information, prohibiting its use for any other purpose.
In the event of mergers, acquisitions, or sale of the company and/or its assets, as well as in unlikely situations of insolvency, bankruptcy, or suspension of payments, information about our customers, including personal information, may be disclosed and transferred as one of the business assets. In such cases, we will notify you as described in the “Changes to this Privacy Policy” section below.
We reserve the right to disclose your personal information if required by law or if we believe in good faith that such action is reasonably necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public.
Accessing Personal Information
If you wish to review or update the information you have previously provided to us, you may contact our customer service. Additionally, you have the right to request the deletion of your personal information. For further assistance, please feel free to reach out to us at contact@kemotranslations.com. You can expect a response from us within a maximum of ten (10) calendar days.
Personal Information Preferences
At KEMO DIGITAL S.A. DE C.V., we recognize and respect your right to make decisions about the use and disclosure of your personal information. If you decide at any time to stop receiving emails from us, please notify us through one of the following options: (1) contacting our Customer Service; or (2) sending an email to contact@kemotranslations.com.
Please note that if you choose not to receive emails, you may still receive communications related to transactions or accounts, such as purchase confirmations and account balance statements. We appreciate your understanding in this matter.
Use of Cookies and Other Technologies
KEMO DIGITAL S.A. DE C.V. uses “cookies” to facilitate your access to our services and enhance your online experience. Cookies are small text files stored on your hard drive or device, containing information, including personal information, that can be read by a web server in the domain that issued the cookie.
Cookies provide various conveniences, such as identifying registered users when they return to the site, allowing them to retrieve previous search results, access lightboxes and shopping carts, and review past invoices. Additionally, cookies save time by eliminating the need to repeatedly enter the same information and enable the delivery of personalized content, such as search results and targeted advertising. They also contribute to security by verifying login credentials and preventing fraud, remembering preferences, and facilitating online assistance from customer service representatives.
To make our site user-friendly and relevant, we collaborate with third-party partners who use cookies to measure and analyze aggregate statistical use, remember previous searches, track user behaviors to personalize ads and communications, assess traffic and user behavior for internal reports, and more.
It is important to note that this privacy policy addresses the use of cookies by KEMO DIGITAL S.A. DE C.V. and does not cover the use of cookies by third parties. In addition to cookies, we may also employ other technologies, such as single-pixel gifs (web beacons), on our websites and in our email messages or promotional newsletters.
You have the option to accept or reject cookies, with most browsers configured to accept them automatically. However, if you choose to reject cookies, it may negatively affect your ability to log in or use interactive features on our sites and services that depend on cookies, potentially impairing your experience on the website.
Personal Information Security
The security of your personal information is a priority for us. We implement industry-standard practices to ensure the protection of your data. For example, when you enter sensitive information, such as your credit card number, in our registration or order forms, we apply encryption techniques to safeguard that information. It is important to note that no method of Internet transmission or electronic storage can be considered 100% secure. Despite our ongoing efforts to protect your personal information, we cannot offer an absolute guarantee of security.
If you use a password to protect your account and personal data, please remember that it is your responsibility to keep that password confidential.
Email Referrals
If you choose to use our email referral services to share information about our services with a friend, we will ask for your friend’s name and email address. We will use this information solely to send your friend a one-time email inviting them to visit the site and review the service you recommended. We may use an external provider to manage this function, but the provider can only use the information provided to facilitate this one-time email. Neither KEMO DIGITAL S.A. DE C.V. nor any external provider will retain this information after the email has been sent.
Links
We may establish links to websites, including those of our third-party content providers, which have privacy policies and practices different from those disclosed here. We assume no responsibility for the policies or practices of such linked sites and encourage you to familiarize yourself with them before using those sites.
Changes to This Privacy Policy
We reserve the right to modify the terms of this privacy policy at any time. If changes are made, we will update the “last updated” date. If there are significant changes to this statement or the way KEMO DIGITAL S.A. DE C.V. handles your personal information, we will notify you by prominently posting a notice of such changes here, on our homepage, or through email. We encourage you to review this policy whenever you visit one of our sites to stay informed about any updates.
ARCO Rights
Access, Rectification, Cancellation, and Opposition
You have the right to exercise your rights regarding personal data protection at any time.
You can exercise your ARCO rights at any time by sending a request directly to our customer service email provided on our website. We are committed to responding to your request within the following 20 days.
Contact
Questions about the Policy should be sent to us via email at contact@kemotranslations.com or by mail to the address below:
Address: Av. Revolución #1267, Floor 19, Col. Los Alpes, Alcaldía Álvaro Obregón, CDMX C.P. 01010.
Phone: (55) 5977-9112
Last updated: February 2024
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